Go to the support page on our website then enter the requested details and the nature of the problem. If you have difficulty entering your licence, please see the support pages on our website in the first instance. Instead it has its own entry in the main menu bar.

Note that X-Particles does not appear in the Cinema 4D Plugins menu. This will generate a licence in the format required by the MLS. To use the tool you will need the first 11 digits of your Cinema 4D multi-licence (these start with the digit '2') and your X-Particles licence. You can do this on our website where we offer a tool to do it at However, you must format the X-Particles licence to be compatible with the MLS. If you use MAXON's Licence Server (MLS) you can, of course, use X-Particles with it. Therefore the following section applies ONLY to Cinema 4D R20 and earlier. Starting with Cinema 4D R21, the Maxon License Server no longer supports plugin licensing. If the licence cannot be validated the plugin will not work. Please note that therefore your machine MUST have access to the internet before you can use it for the first time. If it cannot do so, the licence will stop working and you will need to contact us by email through our support email address. After that it will not need to validate the licence every time you run Cinema, but it will need to do so once within every 21 day period after installation. When you click the 'OK' button X-Particles will validate your licence by communicating with our dedicated server. A dialog box appears like this:Įnter the name and email address used to purchase X-Particles into the relevant fields, and enter the licence supplied by us into the 'Licence' field. When you restart Cinema after installation, you will need to enter your licence. If you do do this, X-Particles will still run, but the online updater may or may not work correctly if X-Particles is not installed in this location, for the reason given above.

If you install X-Particles into the same location as the Cinema 4D executable The reason for this is that if you install X-Particles into the plugins folder where the Cinema 4D executable is located, the online updater will sometimes fail, due to the protection given by the operating system to the Program Files (Windows) or Applications (MacOS) folders. Unzip the downloaded archive file into that folder. Within that folder you will see a folder named 'plugins'. The user data folder for Cinema 4D can be found in Cinema itself by opening the Preferences dialog and looking at the bottom of the ‘Interface’ tab: It is strongly recommended that X-Particles is installed in the plugins folder in the user preferences folder rather than the folder containing the Cinema 4D program file.

Install x particles cinema 4d r20